MAJC Fish WorldShipping & Arrival Guarantee
Draft for review. This page is a working draft written for MAJC Fish World and is pending review by a licensed attorney. Items marked like this still need to be confirmed.
Where and how we ship
We ship within the United States by UPS Next Day Air. We or UPS may call or text the phone number on your order about delivery; our calls and texts may be automated or use an AI voice assistant that says it is an AI. Your fish are packed by our supplier, a family koi company, and ship directly from them to your door. You'll get a tracking number by email when your order ships.
- Fish are bagged a few to a bag with clean water and oxygen, then packed in an insulated box with an ice pack, plus a liner in hot weather.
- Shipping is a flat $72 per box, on every order.
- Orders ship Monday to Wednesday only, so fish never wait in a UPS hub over a weekend.
- The minimum order is $75 in fish. The cart shows how many boxes your order needs before checkout.
- In very hot or very cold weather we may hold an order for a few days so the fish travel safely. We'll email you if we do.
- Please plan to be home on delivery day and bring the box inside right away. Packages left out after a missed delivery aren't covered by the guarantee.
Arrival guarantee
Live fish travel well, but if one doesn't make the trip, we make it right. The unboxing video is how we confirm a loss happened in transit.
- Film one unbroken video. Start before the box is opened, with the shipping label in view, and keep recording until every bag is out.
- Show the fish in its sealed bag. Hold up any fish that died before the bag is opened.
- Send it within 2 hours of delivery, measured from the delivery time on your UPS tracking, using the claim form on our Arrival Guarantee page or by email to claims@majcfishworld.com.
- We refund or credit that fish. You choose a refund to your card or store credit for the price of each fish lost. Shipping isn't refunded. See the Refund & Cancellation Policy.
Claims without the unboxing video, sent after the 2-hour window, or for fish that pass after being released into your pond or tank can't be accepted, because we can't tell what happened. A person reviews every claim.
Acclimating your fish
Float the sealed bags in your water for about 20 minutes so the temperatures match, then net the fish into your pond or tank. Try not to pour the shipping water in.