Refund & Cancellation Policy

Live fish can't be sent back, so our refund policy is built around two things: you can cancel before your order ships, and our arrival guarantee covers fish lost in transit.

Before your order ships

• You can cancel for a full refund, including shipping, any time before your order ships. Email contact@majcfishworld.com with your order number.
• Orders ship Monday to Wednesday, so please tell us as early as you can. Once an order has shipped it can't be cancelled.
• If we hold your order for weather, you can wait for the new ship date or cancel for a full refund.
• If a fish or size becomes unavailable, we'll offer a substitute or refund that item. If that takes your order below the $75 minimum, you can cancel the whole order for a full refund.

Fish lost in transit

If a fish doesn't survive the trip, our Arrival Guarantee applies:

• Film one unbroken unboxing video and send it within 2 hours of delivery, using the claim form or by email to claims@majcfishworld.com.
• You choose a refund to your original payment method or store credit for the price of each fish lost.
• Shipping isn't refunded.
• A person reviews every claim. How quickly we decide a claim, e.g. within 2 business days

What we can't refund

• Fish that have been delivered alive. Because they're live animals, they can't be returned.
• Fish that pass after being released into your pond or tank.
• Claims without the unboxing video, or sent after the claim window.
• Packages left outside after a missed delivery.

Wrong or missing fish

To be confirmed with our supplier and attorney: what happens if the count or variety in the box does not match the order

How refunds are paid

• Refunds go back to the card or account you paid with. We start them within number of business days of approving them. Your bank may take a few more days to show the money.
• Store credit: How store credit is issued and used, and whether it expires

Before you dispute a charge

If something went wrong, please email us first. We're a family business and we answer quickly. It's almost always faster than a dispute through your bank.

This policy is part of our Terms & Conditions. Nothing here limits rights you have under consumer protection laws that can't be waived.